"With so many books on management espousing new theories or trendy techniques for achieving success, it is indeed refreshing to come upon one that emphasizes the enduring importance of clear thinking and a focus on ambitious, yet realizable, goals. In calling attention to the basic breakdowns or 'stalls' that can, and have, afflicted so many organizations, The 2,000 Percent Solution offers a visionary yet commonsense way to be a victor rather than a victim in today's rapidly evolving world." -- Norman R. Augustine Former Chairman and CEO Lockheed Martin Corporation   Send us your copy of the book and one of the authors will sign and inscribe it however you wish. We'll pay the shipping to send it back. Contents Forward vii Acknowledgments xi Introduction 1 Part One: Free Your Organization From Mind-Forged Manacles 7 Chapter 1: Like a Mosquito in Amber, Suspended in Time     The Stall Mind-Set 11 Chapter 2: Knucklebusters and Sawdust     The Tradition Stall 33 Chapter 3: You've Got to Be Kidding!     The Disbelief Stall 49 Chapter 4: Misused Cliches     The Misconception Stall 63 Chapter 5: Ugly Ducklings     The Unattractiveness Stall 83 Chapter 6: Words Fail Me     The Communications Stall 93 Chapter 7: Molasses in the Works     The Bureaucratic Stall 103 Chapter 8: Manana     The Procrastination Stall 114 Part Two: A Stallbuster's Guide in Eight Steps 129 Chapter 9: Measuring Caverns Measureless to Man     Step One: Understand the Importance of Measuring Performance 131 Chapter 10: Too Many Trees     Step Two: Decide What to Measure 149 Chapter 11: Where Many Cooks Improve the Broth     Step Three: Identify the Future Best Practice and Measure It 163 Chapter 12: All Aboard for Best-Practice City     Step Four: Implement Beyond the Future Best Practice 178 Chapter 13: Perfection as Only You Can Imagine It     Step Five: Identify the Theoretical Best Practice 187 Chapter 14: On the Trail of the Holy Grail     Step Six: Pursue the Theoretical Best Practice 203 Chapter 15: The Square-Peg-in-the-Square-Hole Opportunity     Step Seven: Identify the Right People and Provide the Right Motivation 217 Chapter 16: Mustard Repeats!     Step Eight: Repeat the First Seven Steps 231     Stall Busters: Assignment to Help you make the most of the Eight Step Process 238 Epilogue: The Route to Your 2,000 Percent Solution     An Evolution Revolution of Continuing Challenge 241 Afterword 249 Index 250