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Part Two
A Stallbuster's Guide in Eight Steps

In this second part, you will learn the universal process of uncovering and capturing maximum opportunity by asking new questions. You will learn more about the last three perspectives discussed in the Foreword, which will provide the most value to your organization.

This part of the book offers the most effective means for overcoming your most intransigent and costly stalls, from measurement to best practice to people and incentives, including actual hands-on solutions. No one idea presented here will solve problems all by itself. You need to assimilate and use all eight steps, one by one, as they build on one another.

Step One is to understand the importance of measuring performance--"Measuring Caverns Measureless to Man."

Step Two is to choose a particularly important process within an organization or a company. Once you have chosen this focus, determine what it is about this process that you want to measure so as to make more rapid and significant progress--"Too Many Trees."

Step Three is to identify the future best practice in that area and measure it--"Where Many Cooks Improve the Broth."

Step Four is to find ways to implement beyond the future best practice--"All Aboard for Best-Practice City."

Step Five is to identify the theoretical best-way-to-do-something practice--"Perfection as Only You Can Imagine It."

Step Six is to pursue approaching the theoretical best practice as soon as possible--"On the Trail of the Holy Grail."

Step Seven is to be sure the people and incentives for achieving these results best match the task--"The Square-Peg-in-the-Square-Hole Opportunity."

Step Eight is to keep repeating the first seven steps because you will improve each time and refine your skill with this new stall-busting set of habits--"Mustard Repeats!"


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